Service Level and Turnaround Policy

Effective Date: 25 APR 2026

Estimated turnaround timelines are indicative and subject to operational dependencies.

1. Turnaround Factors

Turnaround timelines may depend on:

  • Candidate responsiveness
  • Employer response timelines
  • Institution processing timelines
  • Government authority timelines
  • Geographic location
  • Availability of records

2. Delays

VeridionQ shall not be responsible for delays arising from:

  • Third-party non-responsiveness
  • Public holidays
  • Technical failures
  • Regulatory restrictions
  • Force majeure events

3. Priority Processing

Priority or expedited processing may be available subject to operational feasibility and additional charges.

4. Contact

For SLA queries or priority processing requests, contact contact@veridionq.com.