1. Service Nature
VeridionQ provides digital and operational background verification services that involve third-party processing, database access, verification workflows, and operational resource allocation.
Once a verification request is initiated, operational and third-party costs are incurred.
2. Pricing Model
All services are charged on a per-check basis.
Each verification component is treated as an independent billable check. Examples include:
- Aadhaar verification
- PAN verification
- Employment verification
- Education verification
- Address verification
Separate charges apply for each individual check initiated.
3. Cancellation Policy
Clients may request cancellation only before initiation of the verification process.
Once a verification process has commenced, cancellation may not be possible.
VeridionQ reserves the right to determine whether a verification request has been initiated.
4. Refund Policy
Refunds may be considered only in limited situations including:
- Duplicate payment
- Technical failure attributable solely to VeridionQ
- Incorrect billing caused by system error
Refunds shall not be applicable for:
- Completed checks
- In-progress verifications
- Candidate non-cooperation
- Delays caused by third parties
- Insufficient or incorrect information submitted
- Client-side cancellation after initiation
Approved refunds may take 7–15 business days depending on banking and payment gateway timelines.
5. Payment Disputes
Any payment disputes must be reported to contact@veridionq.com within 7 days from the transaction date.